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How we handle feedback, complaints, and reviews.

If something we do isn't working for you, here's exactly what happens next.

Every business says "we love feedback." Most don't have a page that tells you what they actually do with it. This is ours.

If you have a complaint or a poor experience

  1. Email me directly at hello@peoplepipeline.store. That inbox is mine, the founder's. I read every message within one working day.
  2. We respond within 24 hours during the working week - a real response from a real person, with a real next step.
  3. We propose a concrete remedy within 5 working days.
  4. You decide whether you're satisfied. You're never required to accept our first remedy.
  5. If we still can't resolve it, you're free to leave a negative public review. We will not threaten, retaliate against, or ask you to amend an honest negative review.

How we ask for reviews

We ask for reviews once, at the 60-day mark of your subscription, after you've had two months of managed outreach running under your profile. NPS-style: "On a scale of 1-10, how likely are you to recommend PeoplePipeline to another consultant?" 8+ - Trustpilot link. 7 or lower - personal follow-up, no review link. We don't pay for reviews. We don't offer discounts in exchange. We don't filter reviews.