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Refund Policy

Last updated: May 2026

This refund policy applies to all paid plans offered by PeoplePipeline Ltd, a company registered in England and Wales (company number 17188424).

1. Overview of plans

We offer four paid plans: Try it (£99 one-off 30-day trial), Toolkit (£49/month), Outreach (249/month), and Pipeline (399/month). Each has different refund terms as set out below.

2. Try it - 99 Trial Money-Back Guarantee

The £99 trial is a one-off payment covering 30 days of managed multi-channel outreach. If we fail to book at least 3 intro calls into your calendar within those 30 days, you are entitled to a full refund of £99.

To request a refund under this guarantee, email hello@peoplepipeline.store with the subject line "Trial refund" within 35 days of your start date. We confirm within one working day and process within five working days.

3. Outreach and Pipeline - Monthly Delivery Commitment

Outreach (£249/mo) and Pipeline (£399/mo) are month-to-month subscriptions with no minimum term. Cancel anytime with 7 days' notice.

4. Toolkit - 14-Day Cooling-Off Period

The Toolkit (£49/month) is a digital product. Under the Consumer Contracts Regulations 2013, you have a right to cancel within 14 days of purchase.

5. Chargebacks

If you initiate a chargeback before contacting us, we reserve the right to contest it. We encourage contacting us first.

6. Contact

Email: hello@peoplepipeline.store

This policy is governed by the law of England and Wales. Nothing in this policy affects your statutory rights as a consumer in the UK.